The Pano Logic Customer Center allows you to search the Troubleshooting Knowledge Base, get License Key file for existing customers, purchase Premium Per-Incident Support, or file a support case and contact our Support Staff.  Technical Support Engineers are currently available from 6 am to 5 pm (Pacific Time), Monday through Friday.  To login or register at the Customer Center, please click on the button below or browse to customer.panologic.com.

Click here for information and phone numbers on Middle East & North Africa Support

Pano Zero Clients are covered by a 3 year limited hardware warranty for the original purchaser. Warranty service and software maintenance is only provided for Pano Systems purchased directly from Pano Logic or one of our authorized channel partners or distributors.  Please contact Pano Logic Customer Support via email to support@panologic.com to check the warranty status of any of our products. If you need software or technical support and are not the original purchaser, please contact Pano Logic Sales at 407-562-1868 to purchase Maintenance or Premium Support.

Pano System for VDI Documentation

Use the buttons below for online documentation on the current 6.0 release of Pano System for VDI:

            

To view key topics in the VDI Admin documentation, click on one of the buttons below:

              
         

To reach the admin documentation for prior releases of Pano System for VDI, click on one of the buttons below:

           

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Pano System for Cloud/Terminal Services Documentation

Use the buttons below for online documentation on the current 2.0 release of Pano System for Cloud/Terminal Services:

            

To view key topics in the Cloud Admin documentation, click on one of the buttons below:

         
         

To reach the documentation for the prior release of Pano System for Cloud, click on one of the buttons below:

  

To download the latest and prior releases of the Pano System for VDI or for Cloud, Pano Virtual Client and Pano Gateway/Remote software, please browse to download.panologic.com or click on the button below:

License Key required after 60 days:
Starting with Pano System for VDI 6.0 and Pano System for Cloud 1.0 you will need to obtain a license key before upgrading from a prior version.  New and trial installations can run for up to 60 days without a license key.  New customers will have their license key file emailed to them during invoicing.  If you are an existing customer, please download your license key file by logging in to the Customer Center at customer.panologic.com and select the Get License option from the menu.  Partners will need to have purchased NFR units to receive a license key for the software.

Maintenance Renewals and License Keys:
Your license key will reflect your current maintenance coverage which needs to include all active Pano System for VDI endpoints (including NFR units for partners) or Pano Controller for Cloud servers for software upgrades to proceed.  If you've renewed your maintenance coverage and loaded an updated license key the License Manager may continue to display alerts for expiring maintenance based on your prior coverage period. You can safely ignore these alerts and they will stop when the expiring coverage ends and your renewed maintenance becomes effective.   If you need to renew your maintenance coverage, call 877.677.PANO (US and Canada only) or email renewals@panologic.com.

Download Credentials no longer Required:
Pano System for VDI version 6.0 no longer requires any login credentials for downloads. Version 5.0 and earlier required a version-specific download name/password which were included in the Pano Zero Client boxes.  If you need to download the earlier 5.0 release and don't have the download credentials please contact Customer Support at support@panologic.com

For help planning the platforms, servers and infrastructure supporting your Pano System for VDI deployment, please check the solution briefs below:

• Infrastructure Sizing Redbook
• Virtual Desktop Infrastructure Sizing Solution Brief
• Pano System Deployment Scenarios
• Pano System on Hyper-V
• Pano System on VMware
• Pano System on Citrix
• Using VMware View with the Pano System

For a simple eight step guide on installing and evaluating the Pano System for VDI using one of our four-seat Starter Kits, please click on the button below or browse to www.panologic.com/starter-kit:

Download the Starter Kit - Getting Started Guide for help getting your Pano System for VDI Starter Kit up and running on any of the virtualization platforms we support.

For help with Pano Express for SMB or Pano Express for Education please check the following resources:

• Pano Express for SMB/Education Getting Started Guide (PDF)
  

• Installation help from the Pano Express for SMB/Education Installation Checklist
  

• Detailed network, peripheral, and power requirements on the System Requirements page
  

• Technical support details on the Pano Express for SMB/Education Support and Maintenance page

For help with Pano Express HA, please check the following resources:

• Pano Express HA Getting Started Guide (PDF)
  

• Installation help from the Pano Express HA Installation Checklist
  

• Detailed network, peripheral, and power requirements on the System Requirements page
  

• Technical support details on the Pano Express HA Support and Maintenance page

PRODUCT END OF LIFE NOTICES:
End-of-Life and End-of-Support notices for Pano Logic products that have been discontinued:

• Pano Dual Monitor USB Video Adapter End-of-Life Notice (July 11, 2012) (PDF)