The Pano Logic Customer Center allows you to search the Troubleshooting Knowledge Base, purchase Premium Per-Incident Support, or file a support case and contact our Support Staff. Technical Support Engineers are currently available from 6 am to 5 pm (Pacific Time), Monday through Friday. To login or register at the new Customer Center, please click on the button below.
Click here for information and phone numbers on Middle East & North Africa Support
For a simple eight step guide on installing and evaluating the Pano System using one of our four-seat Starter Kits, please click on the button below or browse to www.panologic.com/starter-kit:
Download the Getting Started Guide for Pano System for help getting your starter kit up and running on any of the virtualization platforms we support.
For help planning the platforms, servers and infrastructure supporting your Pano System deployment, please check the solution briefs below:
Network Capabilities – to provide an optimal user experience, Pano Zero Clients require a LAN connection of 100 Mbps or more to the Pano Controller and desktop virtual machine servers. High bandwidth connections between the hypervisor servers and the storage servers or SANs used to hold desktop virtual machine images is also recommended. Connecting to Panos over a WAN is not recommended because of user experience limitations from the relatively high latency and low bandwidth of most WANs. More information on bandwidth and latency requirements can be found on the Networking page.
Supported USB Devices – Pano Zero Clients support a wide range of common USB devices – for more details refer to the online help topics on Supported Non-Isochronous USB devices and Supported Isochronous USB devices. If you have specialized USB devices not listed as supported, please check with Pano Logic Sales.
Licensing Windows - use of Microsoft's Windows XP Professional or Windows 7 in a virtual machine requires a Windows Virtual Desktop Access (VDA) device-based subscription license. Please contact your Microsoft representative, visit the Microsoft Virtualization web page or download the Microsoft VDA licensing brochure for more information.
Virtualization Platforms from VMware, Microsoft or Citrix – the Pano System runs on virtualization platforms provided by one of the following vendors:
Trial and limited-time versions of the required platform software can often be downloaded from each vendor's website.
To download the latest and prior releases of the Pano System and Pano Remote software, please click on the button below or browse to
download.panologic.com:
You will need to have an existing customer account along with the user name/password provided for each release. If you don't have the download credentials please contact us at
support@panologic.com
For help with Pano Express for SMB or Pano Express for Education please check the following resources:
For help with Pano Express HA, please check the following resources:
