Pano System (Pano Controller and Pano Zero Clients) Support

Pano Express includes the first year of Maintenance for the Pano Logic software updates. along with continuing access to online Basic Support resources.  If you need direct online, email or phone support you will need to either purchase a Premium Support & Maintenance Subscription ($49/seat/year with a minimum of 100 seats) or Per Incident Support ($249/Incident).  You can contact Pano Logic Customer Support via support.panologic.com.

VMware vSphere Essentials Support

For VMware vSphere Essentials (vSphere ESX/ESXi and vCenter) includes the first year subscription for software updates.  For technical support contact a VMware Technical Support Engineer on the web at  www.vmware.com/support.   Technical support may require that you prepurchase Per Incident Support Packs from the VMware Online Store.

Microsoft Windows XP or Windows 7 Support

For technical support for the Windows desktop operating system used in your Desktop Virtual Machines you will need to obtain support from Microsoft.  We recommend Software Assurance from Microsoft, via the Microsoft Volume Licensing Service Center (VLSC), which provides support and is required for you to purchase your Virtual Desktop Access (VDA) licenses.  Online technical Support can also be obtained from the Microsoft Support site (at support.microsoft.com), and from the Windows XP and Windows 7 Solution Centers.

Server/Storage Hardware Support

For help with the Pano Express server hardware or to request warranty service please contact HP Customer Service at 800-633-3600, Option 1. Additional information regarding worldwide limited warranty and technical support is available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

The Pano Express server is covered by a global limited warranty and supported by HP Services and a worldwide network of HP Authorized Channel Partners resellers. Server warranty includes 3-Year Parts, 3-Year Labor, 3-Year Onsite support with next business day response. Hardware diagnostic support and repair is available for three years from date of purchase. Support for software and initial setup is available for 90 days from date of purchase. Enhancements to warranty services are available through HP Care Pack services or customized service agreements from HP or your reseller.  HP has a Care Pack Central website at http://h20560.www2.hp.com/portal/site/cpc

Warranty repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity. Customers may choose to have HP replace Optional CSR parts at no charge.