Pano System (Pano Manager and Pano Zero Client) Support

Pano Express HA includes the first year of Premium Standard Support providing 11x5 phone support and Pano System software updates. along with continuing access to online Basic Support resources.  If you need direct online, email or phone support after the first year you will need to either purchase a Premium Support & Maintenance Subscription ($49/seat/year with a minimum of 100 seats) or buy Per Incident Support ($249/Incident) as needed.  You can contact Pano Logic Customer Support via support.panologic.com.

VMware vSphere Essentials Support

For VMware vSphere Essentials (vSphere ESX/ESXi and vCenter) includes three years of 12x5 phone support and software updates.  For technical support directly from VMware, please contact a VMware Technical Support Engineer on the web at  www.vmware.com/support.  After that initial period, obtaining technical support may require that you prepurchase Per Incident Support Packs from the VMware Online Store.

DataCore SANsymphony-V Support

For the DataCore software technical support includes 3 years of worldwide premium 24x7 support via the web, email, chat and phone, along with software updates during the 3 year term.

Microsoft Windows XP or Windows 7 Support

For technical support for the Windows desktop operating system used in your Desktop Virtual Machines you will need to obtain support from Microsoft.  We recommend Software Assurance from Microsoft, via the Microsoft Volume Licensing Service Center (VLSC), which provides support and is required for you to purchase your Virtual Desktop Access (VDA) licenses.  Online technical Support can also be obtained from the Microsoft Support site (at support.microsoft.com), and from the Windows XP and Windows 7 Solution Centers.

Server/Storage Hardware Support

The servers included with Pano Express HA have a three-year limited warranty directly from Fujitsu with the following terms:

• 36 months, Standard Level Warranty
• Phone Support 9x5 Mon-Fri 8AM-5PM local time, excluding holidays
• Onsite and Parts Mon-Fri 8AM-5PM local time (Sev1 response time - next business day), excluding holidays

Information on Fujitsu warranty upgrades (to on-site service or to cover both parts and labor) along with warranty term extensions can be obtained from the the vendor.